Frequently Asked Questions
Find the details you need before your next step.
Planning something specific?
Choosing your tent
What types of tents can I hire?
We offer marquee, stretch and glass tent options for weddings, private celebrations and corporate events. Tell us the style you have in mind, your date and your venue so we can discuss suitable options and availability.
What size tent do I need for my event?
Guest numbers are the starting point, but the layout matters too. Seated dining, a dance floor, a stage and catering areas each need space. Send us your approximate guest count, planned activities and venue photographs so we can discuss the size and arrangement.
What is the difference between a marquee and a stretch tent?
A marquee creates a more defined room for your event, while a stretch tent uses a tensioned fabric canopy shaped around the setting. The best choice depends on your site, layout and the level of enclosure you need. We can discuss both options against your brief.
Can you help if I have not finalised the venue or guest count?
Yes. Share your preferred date, area, estimated guest numbers and the type of occasion you are planning. We can start the conversation with that information and revisit the requirements as your plans develop.
Quotes & booking
How much does tent hire cost?
Your quote depends on the tent style and size, hire period, venue, transport and any additional equipment. Share your event details and budget so we can discuss the priorities and prepare a quote around your requirements.
What should I send when requesting a quote?
Include your event date, venue or area, approximate guest count and event type. If available, add site photographs, the dimensions of the space, access information and your preferred tent style. Tell us about flooring, draping or other items you would like included.
What is included in my quote?
Check the equipment list and the arrangements for transport, installation, dismantling and collection. Ask us to clarify the hire period, any additional site requirements and how taxes or other charges are shown before you confirm the booking.
How far in advance should I enquire?
Get in touch once you have a likely date and venue. Equipment availability and the time needed to plan the installation depend on the booking. We can check your date and explain the next steps.
How do I confirm a booking, and is a deposit required?
Contact us to check availability and review your quote. Ask for the payment schedule, any deposit requirement and written booking confirmation before making arrangements with other suppliers. The terms provided for your booking should set out how it is secured.
Can I change my date, guest numbers or equipment?
Let us know as soon as your plans change. A different date, layout or equipment list may affect availability and the quote. Ask us to confirm the revised arrangements and any charges in writing.
What happens if I need to cancel?
Please request the cancellation terms before confirming your booking. If you need to cancel, contact us promptly so we can explain how the terms for your booking apply. Refunds, credits and charges should be confirmed against those terms.
Your venue & setup
Can a tent be installed at my venue?
Send us the venue address, photographs and available dimensions. Tell us about the ground surface, slopes, nearby buildings and any restrictions on pegging. We will discuss suitability and whether a site visit or further information is needed.
Can you install on paving, concrete or uneven ground?
Please tell us about the surface before we quote. Ground conditions and anchoring requirements affect whether and how a tent can be installed. Alternative fixing arrangements need to be assessed for the specific site rather than assumed.
Do I need a site visit?
Photographs and site information help us understand the space, but some venues need a closer assessment. We can discuss whether a visit is needed and confirm any arrangements or costs before it is scheduled.
What access do you need for delivery and installation?
Tell us about vehicle access, loading space, gate widths, stairs and the distance from the unloading point to the setup area. Share the venue’s access times and flag any underground services or restrictions that could affect the installation.
Do you handle delivery, setup and dismantling?
We arrange delivery, professional installation and dismantling as part of our service. The timings, access requirements and charges for your event should be confirmed in your quote, including when the equipment will be collected.
When will the tent be installed and collected?
The schedule depends on your venue, event timings and the equipment required. Let us know when suppliers can access the site and when the space must be cleared. Confirm the agreed installation and collection times before the event.
Finishes & event planning
Can I hire flooring and draping with my tent?
Yes. We offer draping, interlock wooden flooring and ABS flooring alongside our marquee services. We can discuss the finishes as part of the same event brief, with availability and the final equipment list confirmed in your quote.
Do you offer air conditioning or turf?
Air conditioning and grass or Astroturf are part of our service range. Tell us how you plan to use the space so we can discuss the options and any site or power requirements.
Can I use the tent in wet or windy weather?
Please discuss the weather plan with us before booking. Suitability depends on the chosen structure, anchoring, ground conditions and the forecast. Ask us to confirm the limits and contingency arrangements for your installation rather than assuming a tent is suitable for every condition.
Can I add heaters, cooking equipment or decorations?
Tell us what you want to use before bringing it into the tent. Heaters, flames, cooking equipment and items attached to the structure need to be discussed with the installation team and venue. Do not alter the tent or its fixings yourself.
Locations & getting in touch
Do you arrange tent hire in Durban, Cape Town and Johannesburg?
We welcome enquiries for events in Durban, Cape Town and Johannesburg. Send us the venue address and date so we can confirm availability, transport and setup arrangements for that location.
Do you have a local depot in every service area?
A service-area page does not necessarily mean there is a depot in that city. Please ask us where the equipment will be dispatched from and how transport will be charged for your venue.
How can I speak to your team?
Use our contact page to share your event details, or email service@marqueetent.co.za. You can also call +27 64 545 7199. Start with your date, venue and approximate guest count, and we can take the conversation from there.
Let’s talk about your event.
You don’t need every detail decided. Tell us your date, venue and approximate guest numbers, and we’ll help you work through the next steps.